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Frequently Asked Questions
What courier do we use for deliveries?
We use DHL, GLS courier services to send parcels.
How long does it take for home delivery?
When we receive your order it will go to confirmation. After receiving the confirmation we will pack and send you the details by email. Usually the delivery time is up to 3 working days. While campaign, the delivery time can be up to 15 working days. We will notify you about the delivery time.
I haven’t received a dispatch email/email confirmation?
Please note that when your order is shipped, an automatic email will be sent to the email address you provided. Please check all folders, including spam, as they come from a noreply email address. To make sure emails reach you, add schbot.es to your list of safe senders.
Do you also deliver packages to customers on weekends?
No, our courier company does not currently offer weekend delivery.
Can I track my item?
Please contact us to receive the tracking code
Can someone else sign for my delivery?
Yes, it doesn’t have to be the orderer. Please contact us in advance so that we know to whom to deliver the package.
I'm new, how do I order?
At Schbot Spain, we work hard to make your shopping experience as easy and secure as possible.
The selected product must be placed in the shopping cart and you can proceed to pay from there.
If you have any problems or questions, please feel free to contact us.
Is it safe to order online?
Yes, we use industry standard SSL encryption to protect your data. Potentially sensitive information, such as your name, address, and card details, is encrypted so that it can only be read by a secure server.
Which credit cards do you accept?
We currently accept the following credit cards on the website – Mastercard, VISA.
Can I use a different payment method?
Yes, you can always write us to receive an invoice. Send your request to info@schbot.es.
When will my card be charged for my order?
Due to the nature of our payment system, money will be deducted from the card immediately after placing the order in the total amount of the order.
Can I get more information on a product?
Yes, if you have any questions, please contact us
Can I make an order over the phone?
You can place an order via WhatsApp and include your email address and product request. We will send you the invoice via email, and once the payment is confirmed, we will dispatch the goods.
How do I check if an item is in stock?
If the product can be ordered online, it means that it is in stock. The website clearly shows the status of the product.
However, from time to time, and especially for some of our more popular items, there may be some discrepancies due to high sales both in-store and online. We will notify you by email as soon as possible when the product is out of stock.
However, if you would like to know if the product is in stock, please contact us by email or phone.
How do I know if my order was successful?
You will receive an automatic e-mail from us to confirm receipt of your order.
The item I bought is now in sale, can I get the difference refunded?
As an online company, our prices change according to trends, customer demand and stock availability, so we cannot refund the price difference.
Where is my order?
Most of our deliveries are sent via DHL, GLS.. If you would like a tracking code, please feel free to contact us.
How can I make a complaint?
It’s rare that mistakes happen, but we always welcome honest feedback from our customers. Feel free to contact us, and together we’ll find the best solution to any issue!
Is it possible to change the address/cancel or amend my order?
In case of changes or cancellation of the order, call us immediately after placing the order.
Can I have an update on my order status?
You can find information about the status of your order by checking the order in the My Account section. You must be logged in to access this site
How do I return an item?
If you wish to return a product, please contact us via email or WhatsApp to agree on the exact return conditions. You must send a notice with the number of the contract of sale to the e-mail address info@schbot.es.
Can you confirm you have received my return?
Our goal is to inspect returned products within 5-7 business days of receiving them. You will be notified by email when the return process is complete.
If you have any questions about your return, please contact our customer service team via email or phone.
How long will it be before I get a refund?
Once we have returned your items, our return department will inspect and return the goods. Once our return department has done so, an automatic refund will be created in our system. This process usually takes 5-7 business days. When returning products, please include your invoice with the product, without which it may delay your refund.
What do I do if I have received a damaged item?
We hope with the Schbot team that you are satisfied with your purchases. We are very careful when sending goods of the highest quality, but we know that sometimes things can go wrong and you may have to return the goods. Please follow the procedure below: we need You to send us a picture showing all the damage caused. Please send it to info@schbot.es. Be sure to include your reference number, a copy of your invoice, and a picture of the package where you received it.
Who pays for return postage?
Shipping costs are paid by the customer.
